FAQs NEN Connect

     NEN Connect is the ultimate online solution for your standards management

FAQs

Which standards does NEN Connect contain?

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Can we choose our own selection of standards?
Yes, you can. This means you have a customized collection. You can choose whether you want to have the standards as a download collection or as a notification collection.
If a standard changes in our collection, do we get to see the change immediately?
NEN Connect is updated once a week on Monday.
Can we choose our own selection of standards?
Yes, you can. This means you have a customized collection. You can choose whether you want to have the standards as a download collection or as a notification collection.
Are supplements and corrections that are applied to a standard automatically added to my collection?
If you add a standard to your collection, any associated supplements and corrections are also added to your collection. The update process takes place once a week. Therefore, you will be able to see the supplements and corrections in your collection after the weekend. If you add a supplement or correction to your collection, the main standard will not (yet) be added automatically. NEN is currently looking into the possibilities of achieving this.
Can I continue to consult historical standards / withdrawn or expired standards?
Yes, these standards can be retained in the standards collection on request.
If standards are or have to be added during the course of the year, does this affect the licence fee?
The NEN Connect licence fee depends on, among other things, the number of standards. To determine the fee, a stepped pricing scale has been put into place. As long as you remain within the pricing scale of your number of standards, it will not affect your licence fee.
If I add standards to my collection during the course of the year, does this affect my licence fee?
If this means that the number of standards changes the agreed pricing scale you are in, the licence fee will be amended to the new pricing scale starting from the following year.
How is the price of NEN Connect determined?
The price of NEN Connect is determined based on the number of standards and the average standard fee of the required standards collection, the number of employees within your organization, the number of offices your organization has and the number of NEN Connect users within your organization. In addition, the fee depends on whether you want a download collection or a notification collection. A notification collection for 100 standards is €250 per year for a period of 3 years.
Who is allowed to use NEN Connect?
All employees working in the organization's locations where a NEN Connect licence is in use.
Can the standards that I downloaded from NEN Connect be made available to third parties?
No, copyright applies to all standards. Without NEN's permission, copying and/or reproducing standards is not permitted.
How do I log in to NEN Connect?
This all depends on whether you log in through an IP range or with a password/username combination. If you are logging in through IP, go first to www.nen.nl/nenconnect. You can find the login button on the left of the menu. When you click on this button, it automatically takes you to NEN Connect. If you are logging in by using a username/password combination, go to www.nen.nl/nenconnect. You can find the login button on the left of the menu. When you click on the button, you will be asked to enter your username and password. After you enter this information you will reach the main screen of NEN Connect.
Does our IT department need to take any specific action in order to install and use NEN Connect?
If you wish to log in to NEN Connect through IP, the system needs to know the available IP range. When logging in with a username and password combination, no further action needs to be taken.
Which Internet browsers can I use with NEN Connect?
NEN Connect works best with Internet Explorer 7, 8 or 9, Mozilla Firefox 3 or 4 or Google Chrome. NEN Connect can also be used with Internet Explorer 6. This could mean that there are minor visual glitches in the design
How do I view standards that are in a ZIP file?
Some standards cannot be viewed directly because they are packed in a ZIP file. This is the case when, for example, the standard contains a calculation program or an Excel file. If you click on 'View' with a standard in this file format, a pop-up screen will appear asking you if you would like to open or save the file. Choose 'Save'. Please ensure you save the file in a location where you can easily retrieve it, such as on your desktop or in the Downloads folder. Go to the ZIP file and right-click on the file. Select 'Extract all...' and choose a location to save the files. Then go to the location you chose to open the files. You can open an Excel file directly, a calculation program can be installed by starting the Setup.exe file On Internet you can find numerous videos that clearly explain how to extract and open ZIP files, for example http://www.youtube.com/watch?v=NYYsR_3TPvU of http://www.youtube.com/results?search_query=unzip+file&aq=f (in English).
Where can I find the contract terms and conditions of NEN Connect?
These terms and conditions apply to NEN Connect (pdf 98 kb) (Dutch).