Standard

NEN-EN 13816:2002 en

Transportation Services - Public Passenger Transport - Service quality definition, targeting and measurement

62,00 75,02 Incl BTW

About norm

Status Current
Number of pages 37
Committee Transportdiensten
Published on 01-06-2002
Language English
Specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.

Details

ICS-code 01.040.03
03.220.01
Dutch title Vervoersdiensten - Openbaar vervoer van passagiers - Definitie van de dienstkwaliteit, doelstelling en meting
English title Transportation Services - Public Passenger Transport - Service quality definition, targeting and measurement
Replaces

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