Standard

NEN-ISO 10004:2018 en

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

125,90 152,34 Incl BTW

About norm

Status Current
Number of pages 35
Committee Kwaliteitsmanagement
Published on 01-07-2018
Language English
NEN-ISO 10004 gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

Details

ICS-code 03.120.10
Dutch title Kwaliteitsmanagement - Klanttevredenheid - Richtlijnen voor het monitoren en meten
English title Quality management - Customer satisfaction - Guidelines for monitoring and measuring
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