Standard

NEN-ISO 18091:2019 en

Quality management systems - Guidelines for the application of ISO 9001 in local government

163,02 197,25 Incl BTW

About norm

Status Current
Number of pages 73
Committee Kwaliteitsmanagement
Published on 01-04-2019
Language English
NEN-ISO 18091 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

Details

ICS-code 03.100.70
03.160
Dutch title Kwaliteitsmanagementsystemen - Richtlijnen voor het toepassen van de ISO 9001 norm bij lokale overheden
English title Quality management systems - Guidelines for the application of ISO 9001 in local government
Replaces

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