Standard

NEN-ISO/IEC 20000-2:2012 en

Information technology - Service management - Part 2: Guidance on the application of service management systems

  • This norm is withdrawn since 01-09-2019

181,14 219,18 Incl BTW

About norm

Status Withdrawn
Number of pages 85
Committee IT Service Management and IT Governance
Published on 01-02-2012
Language English
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.

Details

ICS-code 03.080.99
35.020
English title Information technology - Service management - Part 2: Guidance on the application of service management systems
Replaces
Replaced by

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