Standard

NPR-ISO/IEC/TR 20000-3:2009 en

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

  • This norm is withdrawn since 30-08-2012

107,78 130,41 Incl BTW

About norm

Status Withdrawn
Number of pages 24
Committee Software and systems engineering
Published on 01-11-2009
Language English
ISO/IEC 20000-1 specifies a number of related management processes. This part of ISO/IEC 20000 provides guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the service provider to fulfil the requirements specified in ISO/IEC 20000-1. This part of ISO/IEC 20000 assists the service provider who is planning service improvements or preparing for a conformity assessment against ISO/IEC 20000-1. It can also assist the service provider who is considering using ISO/IEC 20000-1 for establishing a service management system (SMS) and who needs specific advice on whether ISO/IEC 20000-1 is applicable to its circumstances. Finally, it shows how to define the scope of an SMS based on practical examples. This part of ISO/IEC 20000 gives a list of main points on stating scope, on the applicability of ISO/IEC 20000-1 and on demonstrating conformity to ISO/IEC 20000-1. It also includes examples of scope statements, which vary according to the service provider’s circumstances.

Details

ICS-code 03.080.99
35.020
English title Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
Replaced by

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