CEN/TR 16894:2015 en

Postal services - Quality of delivery: Reforwarding

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Over deze norm

Status Definitief
Aantal pagina's 11
Commissie Post
Gepubliceerd op 01-09-2015
Taal Engels
CEN/TR 16894 specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them. It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.


ICS-code 3.240
Engelse titel Postal services - Quality of delivery: Reforwarding



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