Norm

CWA 14087:2001 en

European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences

  • Deze norm is ingetrokken sinds 04-08-2016

52,00

Over deze norm

Status Ingetrokken
Aantal pagina's 6
Gepubliceerd op 01-02-2001
Taal Engels
Competencies which have been agreed upon as the common competencies across call handling for people working as a customer contact representative.

Details

ICS-code 03.080.30
Nederlandse titel European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences
Engelse titel European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences

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