Over deze norm
|Commissie||Toepassing van statistische methoden|
ISO 16355-2 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
|Engelse titel||Applications of statistical and related methods to new technology and product development process - Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder|