Norm

ISO/DIS 16355-2:2016 en

Application of statistical and related methods to new technology and product development process - Part 2: Acquistion of Voice of Customer and Voice of Stakeholder - Non-quantitative approaches

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Over deze norm

Status Ontwerp
Aantal pagina's 41
Commissie Toepassing van statistische methoden
Gepubliceerd op 21-02-2016
Taal Engels
This part of ISO 16355 describes the non-quantitative approaches in the acquisition of voice of customer and voice of stakeholder, its purpose, and tools. It is not a management system standard. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT) , manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Details

ICS-code 03.120.30
Nederlandse titel Application of statistical and related methods to new technology and product development process - Part 2: Acquistion of Voice of Customer and Voice of Stakeholder - Non-quantitative approaches
Engelse titel Application of statistical and related methods to new technology and product development process - Part 2: Acquistion of Voice of Customer and Voice of Stakeholder - Non-quantitative approaches

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