Norm

ISO/DIS 18295-1:2016 en

Customer contact centres - Part 1: Requirements for customer contact centres

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Over deze norm

Status Ontwerp
Aantal pagina's 15
Gepubliceerd op 15-05-2016
Taal Engels
ISO 18295-1 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs. ISO 18295-1 is applicable to both in-house (captive) and outsourced (third party operator) CCCs, of all sizes, across all sectors and all interaction channels including inbound and outbound. It specifies performance metrics as and where required.

Details

ICS-code 03.080.30
Nederlandse titel Customer contact centres - Part 1: Requirements for customer contact centres
Engelse titel Customer contact centres - Part 1: Requirements for customer contact centres

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