Norm

ISO/DIS 50007:2016 en

Activities relating to energy services - Guidelines for the assessment and improvement of the service to users

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Over deze norm

Status Ontwerp
Aantal pagina's 32
Commissie Energie-efficiency en energiediensten
Gepubliceerd op 18-01-2016
Taal Engels
This International Standard addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including the two broad categories: energy supply or generation on the one hand and advice and improvement to energy efficiency on the other. The standard provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users. The following are within the scope of this International Standard: ƒ{ƒnthe definition of a language common to the different stakeholders; ƒ{ƒnthe definition of key components and characteristics of the service to users, with respect to their needs and expectations; ƒ{ƒnguidelines for satisfying users¡¦ needs and expectations; ƒ{ƒnassessment criteria for service to users; ƒ{ƒnintroduction to performance indicators; ƒ{ƒnexamples of performance indicators; ƒ{ƒnperformance improvement; ƒ{ƒneducation or training for users to understand the energy services provided by the suppliers. The following are outside the scope of this International Standard: ƒ{ƒntopics including requirement or recommendation relating to individual energy service such as energy efficiency service provided to individual users of energy or services provided by energy service companies (ESCOs); ƒ{ƒnmethods of design and construction of energy production, transmission and distribution systems;ƒn ƒ{ƒnthe management structure and methodology of operation and management of activities relating to energy services, including contracting; ƒ{ƒntopics relating to the system inside buildings. .

Details

ICS-code 27.010
27.015
Nederlandse titel Activities relating to energy services - Guidelines for the assessment and improvement of the service to users
Engelse titel Activities relating to energy services - Guidelines for the assessment and improvement of the service to users

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