Norm

ISO/IEC Guide 76:2008 en

Ontwikkeling van normen voor diensten - Aanbevelingen om met consumentenzaken om te gaan

  • Deze norm is ingetrokken sinds 18-09-2008

114,67

Over deze norm

Status Ingetrokken
Aantal pagina's 32
Gepubliceerd op 01-01-2008
Taal Engels
This Guide provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. This Guide provides a checklist (see Clause 9) which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages. This Guide is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.

Details

ICS-code 03.080.01
Nederlandse titel Ontwikkeling van normen voor diensten - Aanbevelingen om met consumentenzaken om te gaan
Engelse titel Development of service standards - Recommendations for addressing consumer issues
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