Norm

ISO/IEC TR 20000-11:2015 en

Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL

131,28

Over deze norm

Status Definitief
Aantal pagina's 47
Commissie Software and systems engineering
Gepubliceerd op 15-12-2015
Taal Engels
ISO/IEC/TR 20000-11 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000- 1:2011, including: a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services; c) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011; d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000-1:2011. The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000-1:2011 and ITIL-2011.

Details

ICS-code 03.080.99
35.020
Nederlandse titel Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL
Engelse titel Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL

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