Over deze norm
Specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.
|Nederlandse titel||Vervoersdiensten - Openbaar vervoer van passagiers - Definitie van de dienstkwaliteit, doelstelling en meting|
|Engelse titel||Transportation Services - Public Passenger Transport - Service quality definition, targeting and measurement|