Over deze norm
Specifies methods for measuring the end-to-end transit time of the cross-border and domestic priority single piece letter mail, collected, processed and distributed by designated universal postal service operators. It considers methods using a representative end-to-end sample of all types of addressed letter mail. End-to-end is defined as from the point mail is placed into the collection/acceptance system under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal operators.
|Nederlandse titel||Postdiensten - Kwaliteit van diensten - Meting van kwaliteit van eind-tot-eind dienstverlening voor prioritaire post|
|Engelse titel||Postal services - Quality of service - Measurement of quality of end-to-end service for priority and first class mail|