NEN-EN 13850:2011 Ontw. en

Postdiensten - Kwaliteit van diensten - Meting van de overkomstduur van losse buitenlandse priority post en losse binnenlandse post

  • Deze norm is ingetrokken sinds 27-12-2012


Over deze norm

Status Ingetrokken
Aantal pagina's 116
Commissie Post
Gepubliceerd op 01-01-2011
Taal Engels
This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard can be used for the measurement of priority mail services. End-to-end is defined as from the point a mail item is placed into the collection / acceptance system under the responsibility of the postal operator to the final delivery point where it leaves the responsibility of the postal operator. The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC of the European Commission (EC) and its amendments. The overall transit time QoS level is to be expressed as the percentage of mail distributed within J+n days end-toend according to the Directive 97/67/EC. This QoS indicator does not measure the postal operators' overall performance in a way that provides direct comparison of postal service operators and does not include other service performance indicators. It specifies a set of requirements for the design of a QoS measuring system for SPPM, involving the selection and distribution of test items sent and received by selected panellists. The sample design gives the specifications for the panellists and items to be representative of the chosen design basis. The design basis is the most appropriate structural information available to characterize all real mail distributed in the field of study. This European standard relates to the measurement of the SPPM services given to private persons / households and businesses that post mail at street letter boxes, over the counter at post offices or have pick-ups at their offices. To cover flows with smaller mail volumes this European standard includes flexibility areas for adapted implementation. For technical reasons this European standard may not be suitable for the measurement of very small volumes of mail. The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. This European standard is not applicable for the measurement of end-to-end transit times in fields of study with more than one induction operator (Multi-Operator Environments), which require different methodologies. The method for end-to-end measurement specified in this European standard is also not designed to provide results for the measurement of parts of the distribution chain. This European standard includes specifications for the quality control and auditing of the measurement system.


ICS-code 03.240
Nederlandse titel Postdiensten - Kwaliteit van diensten - Meting van de overkomstduur van losse buitenlandse priority post en losse binnenlandse post
Engelse titel Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
Vervangen door
Normatieve verwijzingen
  • 97/67/EG, Postdiensten



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