Norm

NEN-EN 14534:2014 Ontw. en

Postdiensten - Kwaliteit van diensten - Meting van de overkomstduur van bulk mail

  • Deze norm is ingetrokken sinds 19-05-2016

53,40

Over deze norm

Status Ingetrokken
Aantal pagina's 116
Gepubliceerd op 01-07-2014
Taal Engels
This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representa-tive end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists. This standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this European Standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings. This standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent shall form part of the measurement. Where a third party agent acts for the sending customer, the measurement shall be from the point when mail is handed over to the postal operator. This European Standard is of modular structure. It is designed to assess the service performance of postal opera-tors for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggrega-tions thereof, including the performance of an individual customer / operator or the performance of a group of cus-tomers / operators or the performance at national level. The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will assure that the measurement will be done in an ob-jective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments. The end-to-end service measured may be provided by one operator or by a group of operators working either to-gether in the same distribution chain or parallel in different distribution chains. The method for end-to-end meas-urement specified in this European standard is not designed to provide results for the measurement of parts of the distribution chain. This standard does not include other service performance indicators than those related to end-to-end transit time. In particular this Standard does not measure whether the timings of collections meet customers’ requirements. The transit-time quality-of-service result shall be expressed as percentage of mail delivered by, on or between ex-pected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The transit time calculation rule shall be in whole days. This quality of service indicator does not measure the postal operator’s overall performance in a way, which pro-vides direct comparison of postal service operators. This European Standard nevertheless provides minimum re-quirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings. This European standard is not applicable for the measurement of end-to-end transit-times of single-piece mail ser-vices and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 13850 Measurement of the transit time of end-to-end services of single piece priority mail). In certain circumstances, this standard allows a choice between alternatives to be made subject to the approval of the regulator. This approval is only necessary if the service is within the universal service obligation. This European standard includes specifications for the quality control and auditing of the measurement system.

Details

ICS-code 03.240
Nederlandse titel Postdiensten - Kwaliteit van diensten - Meting van de overkomstduur van bulk mail
Engelse titel Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
Vervangt
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Normatieve verwijzingen
  • 97/67/EG, Postdiensten

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