Norm

NEN-EN 15221-3:2011 en

Facility Management - Deel 3: Richtlijn hoe kwaliteit in facility management te verwerven/garanderen

74,30

Over deze norm

Status Definitief
Aantal pagina's 44
Gepubliceerd op 01-10-2011
Taal Engels
This European standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ISO 9000, ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories. This European standard is applicable to: FM in public and private organisations; client organisation and service provider relationships; full range of facility products or facility services; both types of service providers in FM (internal and external); all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European standard is applicable to business services (not consumer oriented). This European standard does not: replace the quality management systems of the client organisation; provide standard forms: for performance and quality management systems (delivering a quality management system); for defining requirements; for service level. apply to the certification of the quality system of Facility Management (covered by ISO 9001).

Details

ICS-code 03.080.99
91.140.01
Nederlandse titel Facility Management - Deel 3: Richtlijn hoe kwaliteit in facility management te verwerven/garanderen
Engelse titel Facility Management - Part 3: Guidance on quality in Facility Management
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