Over deze norm
Specifies requirements for a quality management system where an organization needs a) to demonstrate its ability to provide consistently product that meets customer and applicable regulatory requirements, and b) to address customer satisfaction through the effective application of the system, including processes for continual improvement and the prevention of nonconformity. Monotoring of customer satisfaction, as stated in b), requires the evaluation of information relating to customer perceptions of whether or not the organization has met the customer requirements. The requirements specified in this standard are generic and applicable to all organizations, regardless of type, size and product provided. It is intended that all requirements of this standard be applied. However, certain requirements may be excluded in particular situations.
|Nederlandse titel||Kwaliteitsmanagementsystemen - Eisen|
|Engelse titel||Quality management systems - Requirements|