Norm

NEN-EN-ISO 9241-154:2013 en

Ergonomische van de mens-systeeminteractie - Deel 154: Interactive voice response (IVR) toepassingen

124,99

Over deze norm

Status Definitief
Aantal pagina's 35
Gepubliceerd op 01-02-2013
Taal Engels
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. This part of ISO 9241 is intended to be used together with ISO/IEC 13714.

Details

ICS-code 13.180
35.180
35.240.99
Nederlandse titel Ergonomische van de mens-systeeminteractie - Deel 154: Interactive voice response (IVR) toepassingen
Engelse titel Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
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