Norm

NEN-ISO 10003:2007 en

Kwaliteitsmanagement - Klanttevredenheid - Richtlijnen voor geschiloplossing buiten organisaties

124,99

Over deze norm

Status Definitief
Aantal pagina's 34
Commissie Kwaliteitsmanagement
Gepubliceerd op 01-12-2007
Taal Engels
This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This International Standard is applicable to: complaints relating to the organization's products intended for, or required by, customers, the complaintshandling

Details

ICS-code 03.120.10
Nederlandse titel Kwaliteitsmanagement - Klanttevredenheid - Richtlijnen voor geschiloplossing buiten organisaties
Engelse titel Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

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