Norm

NEN-ISO 10004:2012 en

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

124,99

Over deze norm

Status Definitief
Aantal pagina's 32
Commissie Kwaliteitsmanagement
Gepubliceerd op 01-09-2012
Taal Engels
NEN-ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.

Details

ICS-code 03.120.10
Engelse titel Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Vervangt
Vervangen door

Winkelwagen

Subtotaal:

Ga naar winkelwagen