Over deze norm
NEN-ISO 18091 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
|Nederlandse titel||Kwaliteitsmanagementsystemen - Richtlijnen voor het toepassen van de ISO 9001 norm bij lokale overheden|
|Engelse titel||Quality management systems - Guidelines for the application of ISO 9001 in local government|