Norm

NEN-ISO/IEC 19796-3:2009 en

Information technology - Learning, education and training - Quality management, assurance and metrics - Part 3: Reference methods and metrics

143,10

Over deze norm

Status Definitief
Aantal pagina's 39
Commissie Leertechnologie├źn
Gepubliceerd op 01-03-2009
Taal Engels
This part of ISO/IEC 19796 extends the "reference framework for the description of quality approaches" (RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metrics required to implement quality management and quality assurance systems for stakeholders designing, developing, or utilizing information technology systems used for learning, education, and training. Activities such as quality planning, quality control, and quality improvement are important for quality management implementations. While these three activities are focused on products, processes and their development, quality assurance is focused more on confirmation and indication for internal and external stakeholders. It should be noted that the reference methods and metrics for this part of ISO/IEC 19796 include issues related to the implementation of quality management and assurance systems for information technologies that are used for learning, education, and training. This part of ISO/IEC 19796 is to be used to help identify methods and metrics to implement a quality assurance and management system of an IT system used for learning, education, and training. For example, it may be used for quality management systems that help to verify items such as IT system effectiveness, compliance with quality objectives including purposes, customer satisfaction, training in the use of the IT system, complaints handling, and auditing.

Details

ICS-code 03.100.30
35.240.99
Engelse titel Information technology - Learning, education and training - Quality management, assurance and metrics - Part 3: Reference methods and metrics

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