NEN-ISO/IEC 26511:2011 en

This International Standard supports the needs of software users for consistent, complete, accurate, and usable documentation. It provides requirements for strategy, planning, performance, and control for documentation managers. It specifies procedures for managing user documentation throughout the software life cycle. It also includes requirements for key documents produced for user documentation management, including documentation plans and documentation management plans. This International Standard provides an overview of the software documentation and information management processes which are specialized for user documentation in this International Standard. It also presents aspects of portfolio planning and content management for user documentation. Specifically, it addresses the following: - management requirements in starting a project, including setting up procedures and specifications, establishing infrastructure, and building a team, with examples of roles needed on a user documentation team; - measurements and estimates needed for management control; - the application of management control to user documentation work; - the use of supporting processes such as change management, schedule and cost control, resource management, quality management and process improvement. The works listed in the Bibliography provide guidance on the processes of managing, preparing, and testing user documentation.