Over deze norm
|Commissie||IT Service Management and IT Governance|
This part of ISO/IEC 20000 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This part of ISO/IEC 20000 is for: a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal; b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards; c) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000.
|Engelse titel||Information technology - Service management - Part 10: Concepts and terminology|