Norm

NPR-ISO/IEC TR 20000-4:2010 en

Information technology - Service management - Part 4: Process reference model

  • Deze norm is ingetrokken sinds 17-04-2018

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Over deze norm

Status Ingetrokken
Aantal pagina's 23
Commissie IT Service Management and IT Governance
Gepubliceerd op 01-12-2010
Taal Engels
This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

Details

ICS-code 03.080.99
35.020
Nederlandse titel Information technology - Service management - Part 4: Process reference model
Engelse titel Information technology - Service management - Part 4: Process reference model

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