Norm

NPR-ISO/IEC TR 20000-5:2013 en

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

143,10

Over deze norm

Status Definitief
Aantal pagina's 41
Commissie IT Service Management and IT Governance
Gepubliceerd op 01-11-2013
Taal Engels
This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints. This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

Details

ICS-code 03.080.99
35.020
Engelse titel Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
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